FAQ'sFrequently Asked Questions
Below are some of the most commonly asked questions we receive at Acadian Monitoring Services. If you have a question that is not answered here please call us at (844) 652-3093 and we'll get you an answer right away.
- Alarm.com – Dealers sign direct and choose alarm signals to resend to Acadian.
- Connect 24 – Dealers sign up and are billed through Acadian.
- SecureNet – Dealers sign up and are billed through Acadian.
- AlarmNet – Dealers signed up and are billed through Acadian.
Acadian supports AES radios and works with customers to get their own IP Links established. We also work with standalone cell providers such as Tellular and Uplink. On the IP side we work with Firelite Teldat IP, DMP IP, Bosch IP and DSC IP. There are a few products that use Sureguard’s IP protocol and we are capable of handling those as well.
Acadian supports a number of accounts using cellular services such as AES (Chicago), AlarmNet, Alarm.com, Telguard and M2M. Our dealer partners use several other types of radio communication that is proprietary to their equipment such as DMP, Bosch, Napco.
Bold Manitou Platform
Acadian has four separate groups of servers that have the ability to run the entirety of our account base. These servers have geographic separation as the primary set are in our Lafayette office and the secondary set are in our Chicago office. In addition we have backup receivers for our Lafayette office in Chicago to handle all traffic in the case of a catastrophic failure. Acadian also leverages its class C network and the status of Acadian as a BGP organization to allow Acadian to fail its outside IP addressing to Chicago in the event of a failure. This means that all of Acadian’s outside addresses will continue to work during a failure as they will be routing through our Chicago office.
SureView Immix Platform
Acadian uses redundant virtual environments and redundant storage arrays to have the Immix machine move from Lafayette to Chicago within a few seconds. At that point Acadian would be running on the replicated data that we have in the storage array in Chicago. This data will be as current as the time when the failure occurred. The external address will also move to Chicago in this event so all incoming traffic will continue to be received.
Acadian monitors hundreds of thousands alarm accounts including security, fire and medical accounts, over 500,000 subscribers using a cell phone app based panic button and a number of panic buttons associated with mobile fleets spread out throughout the United States. Acadian’s largest growth has been with our video monitoring services. Presently we monitor over 1,000 video accounts which encompasses over 6,500 cameras throughout the United States.